Customers now expect to be able to contact them in various ways. Their dissatisfaction does not end with just having a phone number to contact for assistance. They demand chat support services that are available 24 hours a day, seven days a week, so that they may have any questions addressed or any issues fixed while they are browsing around your website.

Professionally educated live chat operators will respond to your clients’ live chat, social media, and Facebook Messenger queries around the clock, seven days a week, twenty-four seven.

Why Choose Us?

Make Your Piggy Bank Bigger

Outsourcing customer service does not have to be a frightening prospect. We make things simple for you! Customers that choose Silver Edge Technologies’ properly educated customer support employees will save a significant amount of money.

You can have Silver Edge personnel provide you with live chat help 24 hours a day, seven days a week, for as low as $185 per month! We can save you up to 50 times the cost of employing a full-time staff! It is estimated that the typical income for a full-time customer service employee (8 hours per day, five days per week) is between $30,001 and $40,001 annually.

You may save up to $38,000 per year per agent while still receiving comprehensive coverage! In addition, Silver Edge’s live chat service can provide the chat software for your website at no additional cost! And it isn’t even the most fantastic part. You are sure to get your money back, plus a little more. Try our free, no-obligation 14-day trial now with no strings attached!

More Sales

You’ll never have to worry about missing a lead again with Silver Edge. As soon as you sign up for Silver Edge Technologies, our staff will begin working to obtain a thorough knowledge of your company, which will then be used to give your customers unrivalled assistance. Our chat workers will be available to collect information at all-day hours.

We can provide real-time responses to your clients’ queries and turn enquiries into purchases for you. If you want your team to monitor discussions during business hours, our agents are there to help you out at all hours of the day and night. We’ll even be accessible if someone from your team forgets to participate in a conversation.

Happy Clients

Consumers believe that having questions addressed by a live person when making an online purchase is one of the essential services a website can provide. Forty-four per cent of customers agree. Consumers are looking for convenience and quickness. Silver Edge Technologies will take care of both while offering a tailored experience for each customer. Our live chat service will function as an extension of your brand, and we will strive to give your consumers the most excellent customer care they have ever had consistent

ly.

Real-Time Help

While customers visit your website, they may get real-time support from you. Because of this, support time is dramatically reduced. Customers may also use the real-time assistant to help them decide whether or not to purchase at a particular moment.

Bring In More Customers

The chance to turn website visitors into paying clients exists for you. Existing clients may also be targeted for upselling or cross-selling opportunities. Chat assistance is an excellent technique for increasing the number of conversions on your website.

Collect Visitor Data

By engaging with your website visitors, you may get real-time information about them. Gather the appropriate input from your consumers and use it to determine how you can enhance your services.

Lower Cart Abandonment

With our chat support service, you can help decrease cart abandonment on e-commerce sites and enhance sales. Customer service representatives can help customers who have difficulties when transacting on your website.