Chat Support
Virtual Assistant
Email SupportÂ
Phone Support
SILVER EDGE TECHNOLOGIES – The International BPO Consulting Firm
We blend cutting-edge technology with human interaction to provide an unrivaled customer experience throughout the whole organization. We readily available from anywhere in the world while being locally dependable. Our worldwide presence provides you with access to more than 10,000 local talent resources and a variety of shoring solutions to help you speed your expansion. We serve the ideals of inclusion of all people, variety of thought, and equality of opportunity as the foundations of our organization.
World-Class Contact Center Services
Tested by customers across the world.
Quality services and 100% secure.
Reports and analytics.
Our Services
Call Center & Consulting Services
AREAS WE SERVE
Education
Healthcare
Real Estate
Ecommerce
Construction
Telecom
Banking
Packaging
Food
Electronics
Trucking & Dispatching
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First-Class Consultant?
Tested by customers across the world.
Quality services and 100% secure.
Reports and analytics.
 THE OUTSOURCING OF CUSTOMER ENGAGEMENT SERVICES
With more than four years of expertise as a 24/7 customer engagement services provider and a thorough grasp of the consumer lifecycle, we assist you in delivering an outstanding customer experience (CX) at every touchpoint of a client’s trip to your business. Through the power of human connection, our customer engagement contact center services may help you improve your customer satisfaction score, customer experience, and consumer loyalty.
SERVICE TO THE CUSTOMER
We assist you in streamlining your customer support operations by making them more accessible, quicker, and more cost-effective to provide. As a supplier of 24/7 customer engagement services, we have the knowledge, skills, technology, infrastructure, and resources to offer excellent customer service and appointment scheduling services across all communication channels, regardless of the communication channel. Our staff of customer care specialists is capable of providing customer assistance via a variety of support channels in more than 40 different languages.
SUPPORT FOR TECHNOLOGY
Our team of licensed engineers and technical support professionals assists you in providing high-quality technical assistance to your clients. The primary goal of our multilingual and multichannel L0, L1, and L2 technical support is to address your clients’ inquiries and tech-related difficulties as quickly as possible, with a particular emphasis on first-contact resolution (FCR).
LIVE CHAT
Using live chat to create a high-quality digital client experience is necessary nowadays. Customer assistance may be provided in real-time by the cost-effective contact center solution, resulting in increased customer engagement and customer satisfaction for the organization. As a customer engagement services provider available 24 hours a day, we can effortlessly incorporate our live chat solution into your customer engagement strategy to improve customer experience.
SOCIAL MEDIA APPLICATIONS
Customer participation on social media platforms is a critical component of improving the customer experience. With our assistance, you can provide timely and efficient customer service across all major social media platforms, connect with your social media audience, create quality leads, and establish a digital presence.
Our email support solutions may help you improve your customer service process by offering your customers timely and accurate customer assistance via email communication. With our 24-hour multilingual email support service, you can minimize the strain on your phone lines while also assisting your customers in receiving thorough answers to their issues and improving customer experience – all at a low cost.